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SATEXAS Civil Subpoena Policy
SATEXAS does not release personally identifying information about our customers except in limited instances related to law, security, or safety. In some cases, SATEXAS does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. To request customer information from SATEXAS in a civil case, you must serve SATEXAS with a valid subpoena, court order, or search warrant and agree to SATEXAS's terms of compensation below. SATEXAS may ask for additional documentation to support requests for information.
Send all subpoenas, court orders, and search warrants for customer information only via U.S. certified mail, Airborne Express, UPS, or Federal Express to:
SATEXAS Legal Dept./Subpoena Compliance
2538 E. Bitters
San Antonio, TX 78217
All other subpoenas must be served upon SATEXAS's registered agent, which is on file with the Texas Secretary of State.
SATEXAS charges $95.00 per hour for research, $0.35 per page, and $25.00 to respond by Federal Express. Invoices should be paid within 30 days of receipt. Checks must be made out to SATEXAS Subpoena Compliance.
SATEXAS will notify all customers upon receiving a civil request for their information. SATEXAS will generally respond within 15 days unless a formal objection is filed by the customer or we are legally required to do so.
To contact the SATEXAS Subpoena Compliance Department, you may call or write us at the address below.
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