My friend/helper abandoned me. How do I access my own accounts/bots?

This is a very complex and important problem. You will need to do the following steps :
1. Remove your friend/helper from your bot's user file (and any master powers they may have) if they are no longer part of your bot/channel.
2. If you do NOT know your account passwords, you need to fill out our password recovery request form.
3. If you do not know how to SSH/Telnet, and what that means, you need to go back to the previous page and look at the side/toolbar regarding SSH/Telnet. We have an online description, tutor and even a place to download the software you will need.
4. You will then need to learn how to upload/download your bot's master config file, and how to launch the bot.

As daunting as these tasks may seem to be, they are not that hard using our support section. These are all functions that a bot owner should be required to know how to do.

I seem to have misplaced my access information. I can't telnet/ssh in.

Information to manage and care for your account can be found in our My Account management section.

I need to change my config file. How do I get that and edit it?

Your config file is your bot's "brain file" or master control file. This file determines things such as the bot's name, it's port, any vhosts it may use, the bot's main channel, and what servers to try to connect to.

You will need to use a FTP Client to access your account. FTP is used to transfer files from our servers (your account) to your PC. Using your login/password, connect to the server name that your bot was assigned. The bot's server can be seen by doing a /whois on the bot if you forget.

Once you edit the file, upload it using FTP back to your account and kill the bot (if it's running), and re-launch it.