Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

About Outlook  These instructions were written for the older versions of office, including Office 2007, 2010, 2013 and 2016. Instructions may vary from version-to-version, plus microsoft updates and may require a little improvising on your behalf as the instructions slighly vary. On our FAQ page (previous menu), we also provide instructions for the latest version, Office 365.

Here are the account settings you will need to set up using SSL:

SECURE MAIL (SSL)   
Incoming Mail Server: mail.satexas.com
Outgoing Mail Server: mail.satexas.com
Username/Login: <your email address>
Incoming Port: SSL ON;   Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465

These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

1. Start Outlook, and if the wizard doesn't auto-start, click the 'File' tab, then 'Add Account button'.
2. Choose 'Manual Setup' option at bottom, or 'additional server types' and click 'Next'.
3. Choose 'POP or IMAP', then 'Next'.

• If you don't know whether to choose IMAP or POP, we recommend IMAP, but give a full description of the difference between the two higher up in this FAQ.
  

4. Use 'mail.satexas.com' for both Incoming & Outgoing Server.
5. In both places, type in your email address for Username/Login and put in your Password..
6. Do NOT select "require login using secure password authentication" at the bottom.
7. Click the 'More Settings' button.
8. Click the 'Outgoing Server' tab.

• Select 'My outgoing SMTP server requires authentication' and 'Use same settings...'
  

9. Click the 'Advanced' tab.

• Select 'This server requires an encrypted connection (SSL)
  
• Select 'SSL" Where it says "Use the following type of encrypted conneciton (1 or 2 places).
  
• Change the Outgoing Server (SMTP) to '465'
  
• IF at any time you get a certificate warning, accept/ok the security certificate change warning.
  

10. Click 'OK' at the bottom.
11. Click 'Next' and/or Finish to complete.

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Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

• It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
• Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
• There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
• Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

• Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
• Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.