Verify/Update vs New We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).
Windows Mail - Windows 10 These instructions pertain to the 'free' (included) mail client built into Windows 10. If you are unsure where to locate 'Windows Mail', you can type 'mail' into Cortana's Search box (by the start button), or use the Start button to navigate to the 'Mail' icon.
Here are the account settings you will need to set up using SSL:
SECURE MAIL (SSL)
Incoming Mail Server: mail.satexas.com
Outgoing Mail Server: mail.satexas.com
Username/Login: <your email address>
Incoming Port: SSL ON; Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465
These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.
1. Start Mail, and click on the 'Accounts' on the left-hand side.
2. On the right-side, you'll get a 'Manage Account' menu, click 'Add Account'.
3. 'User Name' should be your full email address.
4. On the pop-up window, select 'Other Account (POP,IMAP)'
5. In the 'Other account' window, fill out your email address, send messages using this name (your FULL name with pretty Capitolization), and your password. Then click 'Sign in'.
6. In MOST cases, it will auto-detect & complete accurately - finishing the setup. Should it fail, please continue on to the next set of instructions to update it...
Continuing... ONLY if your mail isn't working yet...
7. Click on the 'Accounts' on the left-hand side.
8. On the right-side, you'll get a 'Manage Account' menu, click your account - (You may have to choose 'Change Settings').
9. The 'User Name' should be your full email address.
Fill in your password. For 'Account name', put whatever you'd like to refer to this account as (cosmetic).
10. Click the 'Change mailbox sync settings' link at the bottom.
- 'Download new email', should be set to 'based on my usage', and you can update your download preference and put your Full Name (real name) under 'Send your messages using this name'.
11. Click the 'Advanced mailbox settings' link at the bottom.
12. Make sure the following is accurate:
- Email: ON
- Incoming email Server: mail.satexas.com
- Outgoing (SMTP) email Server: mail.satexas.com
- Outgoing server requires authentication: Checked
- Use the same user name and password for sending mail: Checked
- Require SSL for incoming email: Checked
- Require SSL for outgoing email: Checked
Side Note: When editing the mail server names, Windows Mail will put in the port number and a :1 after the server name. That is natural, albiet confusing to many. When you edit the names, you can't add the numbers - but that's OK... just put in the server name only as instructed above.
13. Click the 'DONE' button, then the 'SAVE' button.
Your mail should be working now, and you may need to give it a minute or two to download & sync
Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:
1. Password / Login Error
- It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
- Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
- There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
- Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)
2. Sending Issues
- Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
- Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.